[Recurso eletrónico] "This report presents the 7thannual measurement of the progress of online public servicedelivery across Europe. It features results from the two core measurements ofsophistication and fully-online availability of online services, measured across a basketof 20 services assessed from public agencies across 31 countries – the 27 EU MemberStates, plus Iceland, Norway, Switzerland and Turkey (EU27+).This year the measurement system has been enhanced in recognition of the ever-increasingfocus on efficient ‘user-centric’ services. We introduce a 5thlevel of online sophistication –that of personalisation; the extent to which online service is targeted to user needs. We havealso piloted a composite indicator for User-Centricity – comprising a basket of four subindicators. Finally, we have assessed national portals as a trusted comprehensive one-stopaccess to public services." [Retirado do Management Summary de Capgemini; Directorate General for Information Society and Media - European Comission (2007). "The User Challenge Benchmarking The Supply Of Online Public Services". 7th Measurement. September 2007]

O seguinte documento insere-se nos subgrupos A1 (Funções do Estado) e A2 (Reforma do Estado), do grupo A dedicado ao tema do Centralismo, na estrutura de organização dada pelo doador (Miguel Cadilhe).

O documento encontra-se em inglês.